meritOS Intelligence

The Agent-Native Enterprise

Snyder Tech is building the first agent-native managed service provider in the nation. MeritManager orchestrates 270+ agents to serve our 4 Crowns 24/7.

"We have to work like ants work with pheromones. We have to work like bees work with pheromones. The DNA that connects us is our leveraging of AI."

— Ben Snyder, Founder & CEO

The Agent Hierarchy

A 4-tier architecture where MeritManager orchestrates managers, SMEs, and digital twins to amplify every employee's capabilities.

🧠

MeritManager

1 Orchestrator

The board-level orchestration agent that coordinates all other agents, enforces governance, and serves as the central intelligence hub.

Key Capabilities

  • Orchestrates all agent operations
  • Enforces governance policies
  • Serves all 4 Crowns equally
  • Maintains institutional memory
👔

Manager Agents

15 Specialized Managers

Executive-level agents that supervise domains like Marketing, Sales, Operations, Finance, and Security. Each manages a team of SME agents.

Key Capabilities

  • Supervise SME agent teams
  • Handle escalations and approvals
  • Coordinate cross-domain work
  • Report to MeritManager
⚡

SME Agents

32 Subject Matter Experts

Specialized worker agents focused on specific tasks: writing proposals, analyzing data, creating content, auditing security, and more.

Key Capabilities

  • Execute specialized tasks
  • Follow domain expertise
  • Produce consistent outputs
  • Learn from feedback
👤

Digital Twins

270+ Employee Twins

Personal AI agents that learn each employee's skills, habits, and expertise. They represent their human counterpart in the agent network.

Key Capabilities

  • Learn from daily activities
  • Answer questions on behalf of humans
  • Capture institutional knowledge
  • Enable 24/7 availability

"Right there we doubled our workforce."

— Joe Marks, Operations Director, on the day digital twins were deployed

The Orchestration Cycle

A continuous 5-step process that runs 24/7, ingesting data, distributing tasks, executing work, verifying quality, and reporting results.

1
📥

Ingest

Pull meeting transcripts, audio logs, tickets, and Microsoft Graph data into the system.

2
🔀

Distribute

Route data to relevant digital twins and assign tasks to appropriate SME agents.

3
⚡

Execute

SME agents perform assigned tasks while twins answer queries about their humans.

4
✅

Verify

Validate outputs against quality standards, check evidence links, ensure compliance.

5
📊

Report

Aggregate results to MeritManager, generate dashboards, flag items for human review.

🔄Continuous 24/7 Operation

The 2026 Transformation

Four quarters, four themes, one transformation. From digital twins to worldwide scale.

Q1Digital Twin Quarter

"Building the Workforce Mirror"

In Progress

Every employee creates their digital counterpart. The twins learn work patterns, skills, and expertise.

100% digital twin coverage32 SME agents deployed15 manager agents operational
Q2Agent-First Quarter

"The May 1st Transformation"

Upcoming

The operating model flips. Agents perform work, humans supervise. 1-hour turnaround becomes the standard.

Agents handle 60-80% of work1-hour customer turnaroundFull agent-first operations
Q3Agent-Operator Quarter

"Measuring the Hive Mind"

Upcoming

With agents operational, focus shifts to measurement, optimization, and continuous improvement.

Agent self-evaluationContinuous improvement cyclesPartner integration complete
Q4Worldwide Scale

"Platform Dominance"

Upcoming

The proven model scales globally. Market leadership established in the AI-native MSP space.

$10M ARR achievedGlobal operationsMarket leadership

Serving the 4 Crowns

Every stakeholder sees themselves in our story. Customers, Employees, Partners, Investors — four crowns, one kingdom.

👑

Customers

  • ✓Enterprise AI with data privacy
  • ✓20% IT savings guarantee
  • ✓1-hour turnaround time
  • ✓AI transformation partner
👤

Employees

  • ✓Personal digital twin
  • ✓Public skills profile
  • ✓Agent operator role
  • ✓Clear career progression
🤝

Partners

  • ✓Dedicated agent support
  • ✓Clear value exchange
  • ✓Collaborative economics
  • ✓Capability aggregation
📈

Investors

  • ✓Platform transparency
  • ✓Governance visibility
  • ✓ARR growth tracking
  • ✓AI platform valuation

"Nobody's doing it. We know we have lightning in a bottle. Let's see how it lights up the street."

— Ben Snyder, Founder & CEO

Explore the Vision

Learn more about how agent-native operations transform every aspect of our business.

Meet Our People → The 4 Crowns → GCCA Framework →

Vision 2026 • Agent-Native Enterprise • Snyder Tech • January 2026